At Sanviandcraft, we prioritize customer satisfaction. If you’re not completely satisfied with your purchase, our return and refund policy ensures a smooth resolution.

1. Eligibility for Returns

  • Returns are accepted within 7 days of delivery.
  • Products must be unused, undamaged, and in their original packaging with all accessories and tags intact.
  • Custom or personalized items are non-returnable unless they arrive damaged or defective.

2. Steps to Initiate a Return

  1. Contact our customer support team at support@sanviandcraft.com or call +91-XXXXXXX.
  2. Provide your order details, proof of purchase, and reason for return.
  3. Once approved, you will receive instructions for shipping the item back.

3. Non-Returnable Items

  • Items marked as Final Sale or Non-Returnable.
  • Products that show signs of use, wear, or damage caused after delivery.

4. Refund Policy

  • Refunds will be processed after the returned product passes our quality inspection.
  • The refund will be credited to the original payment method within 7-10 business days after approval.
  • Shipping charges, if any, are non-refundable, except in cases of defective or damaged items.

5. Damaged or Defective Products

  • If your product is damaged or defective upon arrival, notify us within 48 hours of delivery with photographic evidence.
  • We will arrange a replacement or full refund based on the nature of the issue.

6. Exchange Policy

  • Exchanges are accepted for eligible products, subject to stock availability.
  • Follow the return process to request an exchange.

7. Shipping for Returns

  • Customers are responsible for the shipping cost of returning the product unless it is damaged or defective.
  • Ensure the product is securely packaged to avoid damage during transit.